Dispatching

When a dispatcher drops a call on a tech in the SuccessWare21 call center, the job will show up on the technician's PDA. Once the job has been received by the technician, the call center will automatically show the 'notified' status for the job. When then technician dispatches or marks themselves onsite, this will show up in call center as well.

The following images show the device both with a job ready to dispatch and after the job has been dispatched:

Device before the technician has been dispatched. Dispatched and on the road!

And below, you'll find the results from SW21. No longer any need for the dispatcher to modify a user's timecard!

Call has been dispatched!

Current Job Status and Time Card Automation thumbnail

View the Online Demo

The SWremote device allows users to log in their current operating status and job availability. In addition, with the device the user’s timecard is handled automatically.