FAQs

This section will help answer some of the frequently asked questions about SWRemote. Please choose from one of the areas below to better assist you in finding your answer:

Phone & Equipment Orders
Enrollment Process: — Provides a concise outline of the enrollment process for SWRemote. In this document you will find the steps to guide you through creating an account, downloading the required software and establishing communications with all the required components.
Device cannot be registered: — Q: When trying to register my phone, I receive the error: Device registration failed...
Common Device Messages: — Summary of common messages you may receive while operating the phone for SWremote.
Printer Is Not Working Properly: — Click this link for solutions to many common printer issues.
Cannot Connect to Remote Server: — This happens when the SWRemote device cannot connect to the remote server
How To: Set up Tutorial Company: — -This document explains how to set up a tutorial company. A tutorial company is used specifically for training your techs without having to modify any of your actual jobs or client information.
Credit Card Processing > Troubleshooting: — Quick list of questions to go through when experiencing problems with Credit Card Processing.
Device Deactivation Vs. Billing Hold: — Defining the difference between billing hold and device deactivation.