Common Device Messages

No Message Found, and no default message setup

— This occurs when there is a problem with the application internally, as this is an error generated by the device. An unexpected failure has occurred. Please contact support at 1-800-566-6940.

Cannot modify timecard; Remote control is not enabled.

— This happens when the remote control of the time card is disabled.

Unable to determine appropriate version from master entry []

— This error occurs when the device no longer has a valid session id.

Unexpected failure; Expected Duration must be greater than 5 min and less than 24 hours.

— This error happens when the user is entering an invalid expected duration that is invalid in SuccessWare.

Conflicting entry: 'TimeCardStatus' @ 'FromTime' to 'ToTime' on 'Date'

— This occurs when the user tries and modify their time card, but SuccessWare has this user at another status during this time. For Example: Conflicting entry: Meeting @ 3:00PM to 4:00PM on 06/07/2007.

ModInsRecord [Could not locate InvoiceItemID #2573 for updating cdsItem.]

— This error occurs when an invoice item is removed from the invoice after it has been sent to SuccessWare. When trying to re-send this invoice with this item, this error occurs.

Invalid password for user

— The occurs when an incorrect password is being used. Password is case sensitive, so be sure to enter the password correctly.

Invalid user (asdm1)

— This error occurs when you try and log in with a user who is not successfully created in SuccessWare.

JobRefSDM.MapLocDirections: Unexpected failure; MapPointSDM.MapDirections: ...

— This error means that Map Point is not currently installed correctly on your server. This happens when you try and get turn by turn directions.