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Return Policy

  1. All equipment returns must be authorized in advance by SWRemote according to the established SWRemote RMA policy (RMA Instructions & Form). Unauthorized returns will not be accepted.
  2. Customers may return equipment for repair under the manufacturer's warranty.  Customer will safely and securely package the item(s) and ship it to the address provided by SWRemote.  The manufacturer's warranty will most likely not cover transit damage and SWRemote assumes no liability for such damage either.  SWRemote suggests that the customer insure the shipment.
  3. If customer is returning equipment for a reason other than repair, customer must do so within twenty (20) calendar days of original purchase, and must meet the following requirements.  Equipment must be packaged in its original packaging including anti-static bag, manual, ribbon, paper roll, and all original parts of the equipment including casing, internal mechanisms and power cords as well as any cable provided at the time of sale. In addition, the customer must place equipment in a shipping container different from the equipment's original packaging (box) for shipment. Customer will be responsible for return shipping charges. After twenty (20) calendar days, returns will not be accepted unless written permission is provided by SWRemote.
  4. All non-service returns are subject to a 20% restocking fee per unit plus replacement cost of any part of the equipment missing upon return to SWRemote.  The fee, and any additional costs, will be added to the customer's invoice prior to a refund being issued.
  5. Equipment refunds will be credit to customer's credit card.
  6. No refunds will be issued for unused monthly service and payment processor fees.

The above return policy is subject to change without notice.